United’s Slow Polaris Seat Roll Out Frustrates Passengers

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Aug 19 2018, 7:59 am

We have all been super excited about United’s magnificent new Polaris Business Class seat. Launched in 2017 the groundbreaking Polaris Business Class offers great news seats, cabin and service. We have reviewed all the flights we have taken in United Polaris Business Class below.

United now offers a Polaris “soft” service which includes an improved menu and bedding, across its entire fleet. The new seats are, however, not available across many of United’s planes yet. In fact, booking a United plane with the new Polaris configuration is currently almost as unlikely as discovering a unicorn’s poo.

In the spring, United said they’d accelerate the pace to an average of one new Polaris plane every 10 days, but this ‘average’ is over a period of years, and so far, the average appears to be based on a plan that speeds up at the back end of the 5 years. Either that or they do not appear to be hitting their schedule. The result, frustrated passengers on old seats!

You will find these Polaris seats on 14 777-300ERs and United’s retrofitted 767s. There is one of these planes on the from Newark to London route and we think this is the best Business Class seat offered transatlantic if you can catch this particular plane.

If you are inspired to fly away, you should always check with our Luxury Travel Concierge before booking to get further discounts and free upgrades on luxury hotels and Business Class flights. You can also request to join our auction club mailing list on this page, to be kept up to date with the latest auction bargains… Don’t miss out.

Find out what you are missing out on with our reviews of both the full (seat and other bits) and soft United Polaris Business Class below:

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